Terms of Use

These Terms of Use (“Terms”) govern the use of the website and the products and services offered by Adelstein. By accessing our website, browsing, or purchasing products, you acknowledge that you have read, understood, and accepted the terms outlined below.

1. Definitions

Customer: A natural or legal person who purchases products on the website.
User: Any person who visits the website, even without making a purchase.
Services: All products, features, and content provided by Adelstein.

2. Use of the Website

The customer agrees to provide truthful, complete, and up-to-date information when making purchases or registering.
It is prohibited to use false information or third-party data without authorization.
Adelstein reserves the right to refuse or cancel orders suspected of being fraudulent or abusive.

3. Order Processing and Confirmation

Orders are processed after payment confirmation. The customer will receive a tracking number, which may take up to 3 business days to display movement in the carrier’s system.
Delivery times shown at checkout are estimates and may vary depending on logistics, location, and external factors.

4. Policy on Promotional Gifts and Campaigns

Promotional gifts are offered while supplies last and may be limited to specific campaigns or purchase values.
The type and value of promotional gifts may vary without prior notice.
Promotional gifts have no commercial value and cannot be exchanged or converted into cash.
Adelstein may replace promotional gifts with equivalent items at its discretion.
Promotions and discounts may be changed or discontinued at any time.

5. Size Deviations

All products with size variations include a size chart available on the website. The customer is responsible for checking measurements before purchasing. Minor deviations of up to 3 cm are acceptable and do not constitute a defect.
Exchanges due to incorrect size selection are only possible upon payment of new shipping costs and any additional fees.

6. Expectation and Quality

Photos and descriptions shown on the website are for illustration purposes and may present slight variations in color, texture, or finish due to lighting, device settings, or production batches.
Subjective perceptions of quality do not constitute a defect as long as the product meets the stated technical specifications.

7. Delivery and Proof of Receipt

An order is considered delivered once the carrier registers delivery at the provided address, regardless of who receives it (concierge, neighbor, family member, etc.).
Claims of “not received” will only be accepted after the maximum delivery time stated in the Shipping Policy has passed and a formal claim has been submitted to support.

8. Limitation of Liability

Adelstein is not liable for delivery delays or failures caused by third parties, force majeure, or unforeseeable events (strikes, blockages, natural disasters, etc.).
We are not liable for indirect damages, lost profits, or losses arising from the use or inability to use the products.

9. Exchanges and Returns

The conditions, deadlines, and procedures for exchanges and returns are defined in the Return and Refund Policy, which forms part of these Terms.

10. Changes to the Terms

We may modify these Terms at any time. The current version is the one published on the website at the time of purchase.

11. Governing Law and Jurisdiction

These Terms are governed by Brazilian law. For disputes, the competent jurisdiction is that of Adelstein’s registered address, unless otherwise required by law.

12. Contact

Email: kontakt@adelstein.com
Response time: up to 48 business hours
We do not operate a physical store; all customer service is conducted online.