Shipping Policy

Adelstein operates exclusively as an e-commerce business and delivers within the United Kingdom as well as internationally. This policy defines timelines, shipping methods, responsibilities, and delivery conditions. By completing a purchase, you acknowledge and agree to the terms outlined below.

1. Order Processing

Order processing begins only after payment has been received.
Internal processing may take up to 3 business days, depending on order volume and stock availability.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipment Tracking

Once the order has been shipped, you will receive a tracking number by email.
The tracking number may take up to 3 business days to show movement within the carrier’s system.
You are responsible for monitoring your shipment and being available at the provided address at the time of delivery.

3. Delivery Times

The delivery times shown at checkout are estimates and may vary depending on logistics, destination, and external factors.
The maximum delivery period is 20 business days; exceptions may apply in remote or hard-to-reach areas.
Delays caused by customs clearance, strikes, road closures, or force majeure are not considered a breach of contract.

4. Proof of Delivery

Delivery is considered complete once the carrier marks the shipment as “Delivered” in their tracking system.
Acceptance by third parties (concierge, neighbor, family member) is considered valid proof of delivery.
It is the customer’s responsibility to provide a complete and accurate delivery address. Incomplete or incorrect addresses may result in delays or returns.

5. Delivery Attempts and Reshipment

If an order is returned due to the recipient’s absence, refusal of delivery, or an incorrect address, the customer is responsible for the cost of reshipment.

6. Claims for Non-Receipt

Claims for non-delivery will only be accepted after the maximum delivery period stated in this policy has been exceeded.
Customers must contact us at kontakt@adelstein.de and allow up to 48 business hours for a response.
Before any resolution, a formal case must be opened with the carrier.

7. Shipping Costs and Additional Fees

Shipping costs are calculated based on the delivery address and the weight/volume of the products.
Additional charges such as customs duties or local taxes are the responsibility of the customer, unless otherwise required by law.

8. Changes and Cancellations

Orders that have already been processed or shipped cannot be changed or cancelled.
If the customer decides to return the item, the conditions of our Returns and Refund Policy apply.

9. Limitation of Liability

Adelstein is not liable for:

Damage or loss caused by improper handling by the carrier.
Delays caused by external or unforeseeable events.
Incorrect or incomplete addresses provided by the customer.

10. Contact

Email: kontakt@adelstein.com
Response time: up to 48 business hours
Online customer service — there is no physical retail store.